Return & Exchange Policy
At Elysee Decor, we strive to deliver premium-quality home decor statues and decorative products that bring elegance and beauty to your space. Customer satisfaction is our priority, and we aim to make the return process simple and hassle-free.
If you receive a damaged, defective, or incorrect product, you can request a return easily through our WhatsApp support. To launch a request, simply tap the chat button on our site and provide:
- Product image or clear verification screenshot
- Your unique Product ID or Order ID code
- Order or Delivery Date
- Specific reason context for your return request
Your structural return query will be seamlessly authorized if the item meets any of these criteria:
- The item is structurally damaged during transit delivery
- You received a completely incorrect structural item variant
- The product contains an internal production manufacturing defect
Non-Returnable Items
To maintain quality control baselines, we cannot accept returns for structural instances fallback:
- Used or damaged products after structural delivery acceptance
- Products missing their original premium brand packaging assets
- Customized bespoke fabrications or specialized custom orders
- Any request initiated outside the standard 7-day return window
Exchange & Replacement Policy
If you wish to exchange a damaged, defective, or incorrect product variant, our warehouse logic team will immediately arrange a priority brand replacement based entirely on real-time premium product availability logs.
Need Assistance?
For questions regarding returns, refunds, or exchanges, contact us directly through the active customer care channels below.
Message Customer Support